Samuel Elh Blog

WordPress, PHP, Python and JavaScript tutorials and snippets

NameCheap hosting – emails not being received

NameCheap hosting – emails not being received

Hi all.

In this blog entry I am discussing a tiny experience I had as a NameCheap customer.

Basically I have gone ahead with site construction and other stuff, but I noticed something weird while setting up and email address with the domain name I had: emails can only be sent but not received to my email address.

I gave up for some time, until I decided to contact their support team. They offer good support through their live chat system.

I have explained the issue and after a little while they have gotten it fixed for me, and they sent me back an email:

We’re happy to let you know that the issue has been resolved. It was triggered by a one-time glitch in Spam Experts system. We fixed it and sent a test email to from, feel free to find it in your mailbox.

And it worked, now receiving emails in my Horde email interface.

After a little while, the issue consisted again, so I looked it up a bit and found out that NameCheap are using a program named “Professional Spam Filter” for spam filtering, which of course is encountering a glitch and basically aborts delivering any email coming to the inbox.

So, our simple fix for this is updating our MX records from the control panel (cPanel) MX Entry tool:

namecheap mail not receiving - mx entry

Next thing is selecting the domain name for which we associate our email address, example the address is I choose subdomain from the dropdown menu.

As a start we go ahead adding a new MX record through Add a New Record section (we set the destination to mail.{site} for the default cPanel mail server, with 0 as priority)

namecheap mail not receiving - new record

After doing this, we will want to go to the next section “MX Records” and delete all of the existing records except the one we just created (make a backup first, screenshot perhaps).

I guess doing all of this should come with a fix right? go ahead and forward a message to your email address to see if it is now receiving new emails.

Thanks for reading, if you had any comments, feel free to discuss below.


Digital Ocean

Cheap Cloud SSD Hosting

Get a VPS now starting at $5/m, fast and perfect for WordPress and PHP applications

Sign Up with $10 Credit


  1. Thank you so much. This was the only site that gave I got a solution for this problem in google. Keep doing the good work

  2. Thank You. This solved my problems.

Leave a Reply

Your email address will not be published.


© 2018 Samuel Elh - Powered by WordPress, DigitalOcean & NameCheap

Theme by Anders NorenUp ↑

Subscribe to our mailing list

Sign up to receive updates about WordPress, free and premium plugins and themes in general and tips and tricks

* indicates required